Cancel means cancel
Signing up for the streaming service took one tap. One. My thumb barely touched the glass and I was paying monthly for a documentary about competitive cheese rolling.
Cancelling took nine screens. Are you sure. Here is a discount. Would you like to pause instead. Tell us why you are leaving. Here is a bigger discount. Did you know about our new shows. Please call this number between nine and five on a weekday.
I process cancellations for a living. A cancellation is a single line on a form. If I made a vendor walk through nine screens to stop paying us, I would be escorted out of the building, and rightly so.
Eleanor Voss @quietcarriage ·
I found the phone number, called at 4:58 p.m., and was told they close at 5. It was 4:58.
Marcus Bell @gatelice ·
Was the cheese-rolling documentary any good, though? Asking for a friend on a long flight.
Deborah Okafor @deb_from_accounts ·
Marcus, it was riveting. That is not the point. The point is the nine screens.